Recordings will be automatically deleted after 5 days if no reports are made.Recordings are automatically encrypted on the respective devices, inaccessible to all parties including Grab, unless an official report is made to Grab.

Recordings will only be used to settle incidents and reports that are officially made to Grab.Grab is committed to ensure our communities’ data is always protected while also providing innovations that are impactful to the everyday user.

To disable the feature for all future rides, passengers and driver-partners can toggle AudioProtect ‘Off’ in the Safety Centre or disable the feature in their Account Settings. Once AudioProtect is activated, audio will be recorded for all future rides where both the passenger and driver-partner have enabled the feature. Passengers and driver-partners can easily enable AudioProtect by clicking on Safety Centre and then Toggle on AudioProtect, where they will be able to see ‘Recording: On’. Our suite of safety tools will enable us to create a holistically safe environment for all stakeholders on our platform ,” said Adelene Foo, Managing Director of Grab Malaysia. Grab will continue to prioritise safety, security and to also minimise fraud.

In 2021, more than 99.99% of Grab’s rides occurred without any incident. “With AudioProtect and our suite of safety tools, we are taking a proactive approach to safety and empowering our drive-partners with the courage to drive safely and responsibly. In addition to helping to provide our community with greater peace of mind during rides, the feature will also help to expedite and resolve any reports that are made to Grab. With AudioProtect, being rolled out in phases beginning today, where both driver-partners and passengers have the option to enable audio recordings during rides, Grab is setting new standards for preventable incidents. The latest safety feature, AudioProtect, demonstrates Grab’s commitment to creating a safer everyday experience for everyone using its platform. This International Women’s Day, Grab Malaysia has announced the launch of a new safety innovation designed to further enhance the safety of its driver-partners and passengers.

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